Introduction
At Valentina Hair Concept ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, use our services, or interact with us.
If you have any questions about this Privacy Policy, please contact us at valentinahaircut@gmail.com.
Data Controller
The data controller for your personal information is:
Valentina Hair Concept
Rua Correia Teles 55A, 1350-094 Lisboa, Portugal
Email: valentinahaircut@gmail.com
Phone: +351 930418141
What Personal Data We Collect
We collect and process the following types of personal data:
Contact Forms and Bookings
- •Full name
- •Email address
- •Phone number
- •Preferred appointment dates and times
- •Service preferences
- •Special requests or allergies
- •Any other information you voluntarily provide
Website Usage Data
- •IP address
- •Browser type and version
- •Operating system
- •Pages visited and time spent
- •Referring website
- •Date and time of visits
- •Device information (mobile, tablet, desktop)
Cookies and Tracking Technologies
- •Essential cookies for website functionality
- •Analytics cookies (Google Analytics)
- •Marketing cookies (Meta Pixel)
- •Preference cookies (theme, language settings)
Social Media Interactions
- •Comments and messages on our social media pages
- •Photos shared with consent for our gallery
- •Reviews and testimonials
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Consent
When you provide explicit consent for marketing communications, cookies, or sharing photos.
Contract Performance
To provide hair salon services, process bookings, and fulfill our contractual obligations.
Legitimate Interest
For website analytics, improving our services, and business communications.
Legal Obligation
To comply with accounting, tax, and other legal requirements.
How We Use Your Personal Data
We use your personal data for the following purposes:
Service Provision
- •Processing and managing appointments
- •Providing hair salon services
- •Communicating about your appointments
- •Handling customer service inquiries
Business Operations
- •Managing customer relationships
- •Processing payments
- •Maintaining business records
- •Complying with legal obligations
Marketing and Communications
- •Sending promotional emails (with consent)
- •Social media marketing
- •Customer surveys and feedback
- •Newsletter subscriptions
Website and Service Improvement
- •Analyzing website usage patterns
- •Improving user experience
- •Technical maintenance and security
- •Developing new services
Data Sharing and Third Parties
We may share your personal data with the following third parties:
Service Providers
We work with trusted third-party service providers who help us operate our business:
- •Website hosting and maintenance providers
- •Email marketing platforms
- •Payment processors
- •Appointment booking systems
- •Analytics services (Google Analytics)
- •Social media platforms (Meta/Facebook)
Legal Requirements
We may disclose your information when required by law, such as:
- •Compliance with court orders or legal processes
- •Protection of our rights and property
- •Public safety or law enforcement requests
- •Tax and accounting obligations
Business Transfers
In the event of a merger, acquisition, or sale of our business, your personal data may be transferred to the new owner, subject to the same privacy protections.
We do not sell, rent, or trade your personal data to third parties for their marketing purposes.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:
Customer and Booking Data
Retained for up to 7 years for accounting and legal compliance purposes.
Marketing Communications
Retained until you unsubscribe or withdraw consent.
Website Analytics Data
Typically retained for 26 months (Google Analytics default).
Legal Obligations
Some data may be retained longer if required by law (e.g., tax records).
International Data Transfers
Some of our service providers are located outside the European Economic Area (EEA). When we transfer your data internationally, we ensure adequate protection through:
- •European Commission adequacy decisions
- •Standard Contractual Clauses (SCCs)
- •Certification schemes and codes of conduct
- •Other appropriate safeguards approved by data protection authorities
Your Rights Under GDPR
As a data subject, you have the following rights:
Right of Access
You can request a copy of the personal data we hold about you.
Right to Rectification
You can request correction of inaccurate or incomplete personal data.
Right to Erasure ('Right to be Forgotten')
You can request deletion of your personal data in certain circumstances.
Right to Restrict Processing
You can request limitation of how we process your personal data.
Right to Data Portability
You can request transfer of your data to another service provider.
Right to Object
You can object to processing based on legitimate interests or for marketing purposes.
Right to Withdraw Consent
You can withdraw consent at any time where processing is based on consent.
Right to Lodge a Complaint
You can file a complaint with your local data protection authority.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within one month.
Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- •SSL encryption for data transmission
- •Secure hosting and database storage
- •Regular security updates and monitoring
- •Access controls and staff training
- •Regular backups and disaster recovery procedures
While we strive to protect your personal data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us to have it removed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on our website and indicate the revision date. For significant changes, we may provide additional notice.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: valentinahaircut@gmail.com
Phone: +351 930418141
Address: Rua Correia Teles 55A, 1350-094 Lisboa, Portugal